District Council Contact Numbers

Ways to contact us

Do it online

You can use one of our self-service forms to pay for itapply for it and report it online. If your query doesn’t fall under one of these categories you can also contact us 24 hours a day using our online form.

Have you received exceptional service, If yes, please be aware we have a staff recognition scheme, which you can use to nominate a member of staff and they may receive an award.

Other ways to contact us

If you couldn’t find what you were looking for online, you can contact us using the details below. Our contact centre is open between 8am and 5:30pm, Monday to Friday.

Benefits benefits@scambs.gov.uk 03450 450 061
Fraud hotline fraud@scambs.gov.uk 0800 7311 892
Building control buildingcontrol@3Csharedservices.org 01480 388 240

– Council tax

– Business rates




03450 450 064




Rents rents@scambs.gov.uk 03450 455 216
Environmental services

– Refuse

– Licensing




03450 450 063



Elections elections@scambs.gov.uk 03450 455 214
Housing / homelessness duty.housing@scambs.gov.uk 03450 450 051
Housing repairs

(24 hour service)

0800 0851 313


Planning planning@scambs.gov.uk 03450 455 215
Automated 24/7 Payments Line

(Council Tax, Rent, Business Rates, Sundry Debt Invoices)

03450 455 218


Press Office (for media use only) communications@scambs.gov.uk 01954 713289
Facilities management facilities.management@scambs.gov.uk 01954 713067
For all other enquiries scdc@scambs.gov.uk 03450 450 500

Emergency Out of Hours Numbers (after 5.30pm):

07799 691 010 – Dangerous Structure Enquiries (Building Control)

0845 609 5437 – Environmental Health Emergency

0845 609 5438 – Homelessness Emergency Service

Complaints and feedback

If you wish to contact us to make a complaint, please view our complaints and feedback information.

If you need to send something to us, here is our postal address:

South Cambridgeshire Hall
Cambourne Business Park
CB23 6EA

Christmas Bin Collections

Changes to bin collections this Christmas and New Year

15 December 2017

Residents of Cambridge and South Cambridgeshire are being urged to check their bin collection dates this festive season, as the regular collection days are changing due to the extended bank holidays.

Date of usual collection Revised collection date
Monday 25 December Wednesday 27 December
Tuesday 26 December Thursday 28 December
Wednesday 27 December Friday 29 December
Thursday 28 December Saturday 30 December
Friday 29 December Tuesday 2 January
Monday 1 January Wednesday 3 January
Tuesday 2 January Thursday 4 January
Wednesday 3 January Friday 5 January
Thursday 4 January Saturday 6 January
Friday 5 January Monday 8 January
Monday 8 January Tuesday 9 January
Tuesday 9 January Wednesday 10 January
Wednesday 10 January Thursday 11 January
Thursday 11 January Friday 12 January
Friday 12 January Saturday 13 January

The Cambridge City Council and South Cambridgeshire District Council Shared Waste Service will resume normal service from Monday 15 January. From that day, collections will return to their regularly scheduled day.

Cllr Rosy Moore, Cambridge City Council’s Executive Councillor for Environmental Services and City Centre, said: “It’s vital that most of us recycle at Christmas as we use enough corrugated cardboard to cover The Eden Project Biomes over 11,000 times. So, all those boxes that presents have been delivered in can be flattened and broken-up to fit loosely in a blue bin. We can also recycle cardboard toothpaste boxes, toilet roll inner tubes and toothbrush packaging plus boxes for face cream and other toiletries.  Christmas cards without glitter can be recycled in the blue bin and glittery bits can be cut up to be re-used as gift tags next year, otherwise they have to go in the black bin.”

Cllr Mark Howell, South Cambridgeshire District Council’s Cabinet Member for Environmental Services, said: “It’s a really busy time of year, but amongst all the festivities I’d urge people to double check their bin collection days. If you’re unsure, just head to our website where you can find your collection date using your postcode, or check the middle of the Winter 2017 edition of South Cambs Magazine. I’d also like to remind residents that we no longer need them to use paper caddies, and all waste paper should now be placed straight into the blue wheelie bin. It means recycling things we get more of this time of year, like envelopes and non-metallic wrapping paper, is now easier.”