Web chat and online reports

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Message Type Icon Web chat and online reports
Cambridgeshire Constabulary are asking you to consider using online services for non-emergency contact with police, to help reduce the pressure on call takers and save time waiting on the line for an operator. 

In September, our average response time on live web chat was just 27 seconds, making this the easiest and most efficient way to contact us. 

Our specialist web chat operators have a wealth of knowledge and are available around the clock to offer advice, answer questions and raise crime or intelligence reports, often without the wait. 

Those who are pressed for time, hard of hearing or can’t talk freely can visit the dedicated web chat page or click the green button in the bottom right corner of any page on the force’s website to start a chat with an operator.  
Online reports are another great way to contact the force in a non-emergency situation. We have dedicated forms on our website which can be submitted in a matter of minutes, without the need to wait on the line for an operator. Just provide us the details and we’ll take it from there.   

All online reports are reviewed and dealt with in the same way as calls to 101.

  Learn more about contacting us here or try our ‘contact us quiz’.   

Kind regards,   
Message Sent By
Lauren Watchorn
(Police, Digital Marketing Officer, Corporate Communications)