Scheme to help people communicate with the police

Pegasus scheme

Our Pegasus scheme is for people who find it hard to communicate with us – we keep your pre-registered information safe on our computer and we can access it quickly if you call us. You don’t need to repeat all your details.

Who can register?

  • Anyone who has a disability or illness that may make it hard to communicate with the police in an emergency or difficult situation. 
  • Anyone who lives in the local area. Please make sure that you contact your local police force

Please note registration is free. 

How it works

We’ll register your personal details, including your phone number, on our police systems so that anytime you call our control room they’ll instantly see a Pegasus marker attached to your name or number.

  • This marker is opened by the call handler who can then see all your communication needs. This means that we can access your details even if you can’t talk to us.
  • Alternatively, you can say ‘Pegasus’, tell us your PIN and we’ll access your details right away.
  • You can also show your card to a police officer, member of police staff or other emergency services staff if you need assistance in person and they’ll know you may need extra help and support.
  • You can change or update your details at any time.
  • If you agree, we’ll share your Pegasus information with other participating emergency services (fire, ambulance) and local authorities.

Pegasus terms and conditions

  • Your information will be stored on a secure database owned by the police.
  • Access to the database is controlled, but we may share your details with our partners, such as other emergency services, so they can help you.
  • If you’re under 18 you must have your parent or guardian’s consent.
  • Once a year we’ll write to you to check the information.

Please note that applications may take up to four weeks to process.

For more information on the scheme, or to register, visit the dedicated section on our website. Alternatively, email