Support for Ukraine community update for hosts in South Cambridgeshire, as well as District Councillors, community coordinators and parish council colleagues.
Refugee Host Support Service..………………………………….….……………1
We recognise what a huge task it is to become a host and welcome a new family into your own home. Although we have tried to provide as much support as possible to our hosts and guests, we are pleased to be able to announce that we have launched a new service so you can get additional help.
We have partnered with Refugee Host Support to provide you with a free service that can give you help 24 hours a day, seven days a week.
The service includes:
- 24/7 assistance with unlimited access to accredited and qualified counsellors or psychotherapists.
- Cognitive Behavioural therapy to help overcome common mental health problems.
- Advice lines, including financial, legal, consumer and career advice.
- Discounts at applicable brands.
Please look at this video tour to view the full package of support that this service offers.
To sign up to the service, complete the online form. In the reference box, please use the word Anglesey
You will then receive a welcome email giving you all the information you need.
You will also have immediate access to the Supporter Plan brought to you by www.refugeehostsupport.co.uk.
If you have questions before signing up, you can join Nicole Berry from Refugee Host Support on Tuesday 28 November at noon for a Zoom tutorial and question session. Use the details below to access the event.
Join Zoom Meeting
Meeting ID: 822 3793 3397
Thank you once again for your on-going support. We hope this additional service will help provide you with further help. Please also be aware that Homes for Ukraine guests have access to a dedicated service tailored towards them, and we would encourage you to let your guest know about this. They will be able to access 24/7 advice lines with Ukrainian speakers, online Ukrainian support groups, and have access to online therapy should it be needed. Details have been sent directly to all Ukrainian guests via email.
We recognise that some guests may need to be absent from their host accommodation from time to time, such as for travel back to see family in Ukraine. However, hosts should please be aware that guest parents or legal guardians of a child(ren) under the age of 18 must always be responsible for their own children. Guests should not expect a sponsor/host to take responsibility.
In very exceptional circumstances, where the absence of a guest parent or legal guardian from their family cannot be avoided, then there are certain steps which must be taken. It is very important that should this be the case then they must contact us at firstname.lastname@example.org, or call us on 01954 713411, so we can help initiate the correct process in collaboration with you as their host, and help them come to the right decision. Longer absences require a different process involving the County Council so bear this in mind too.
The Government has given guidance for exceptional circumstances. There is more information here .
We thought we would also take this opportunity to remind you of some of the useful information which is available on the Council website for your guests. It can be found in the Guest Information Hub covering Financial advice and support, Local travel support, Access to health and wellbeing services, Access to education and childcare, Hobbies and leisure activities and Moving On.
- English Lessons in Histon: Free weekly English lessons are available in Histon on Tuesday evenings. For more information, contact Angela Young on email@example.com
- ESOL Classes for Ukrainians in Cambridge: Pre-intermediate and upper-intermediate level English language classes are organised by CamRuSS Cambridge Russian-Speaking Society (CamRuSS) with the support of the council. Classes are held during the day (11am–1pm and 2pm–4pm) on Mondays and Thursdays at St. Andrews Street Baptist Church. To join, please fill out the form.
- CamRuSS helpline: Cambridge Russian-Speaking Society (CamRuSS) runs a helpline for guests and hosts with a translation service. Call 05603 025975 (9am-6pm weekdays, 10am-5pm Saturdays).
- Support for Families with Young Children Leaflets in English and Ukrainian are available for Ukrainian families with younger children to understand more about childcare choices in Cambridgeshire.
- Free clothes at Sawston pop-up clothes shop: A pop-up shop at Sawston Free Church, High Street CB22 3BG, provides donated good quality clothing for Ukrainian guests and is open 2nd and 4th Friday of the month 4pm-6pm.
- Support to find a job for ages 15-24: Young guests aged 15-24 can access career guidance, apprenticeship advice, CV writing and interview preparation, online resources to training courses, and more. Email to firstname.lastname@example.org, see Cambridgeshire and Peterborough Region of Learning – Contact Form (office.com)
- Cambridge Online Job Skills Club: Cambridge Online aims to help Ukrainian refugees learn new skills and how to apply for employment in the UK. Email email@example.com or call 01223 300407.
- Free courses from WEA: The Workers’ Educational Association (WEA) runs courses which Ukrainian guests can join for free if they meet the criteria. See wea.org.uk or call 0300 303 34 64.
- Free digital help sessions: Bar Hall Library offers free drop-in digital help sessions on Mondays from 10am-12noon. No need to book.
- Community Forum Offering Help: Cambridge Ethnic Community Forum gives advice and support to Ukrainians on housing issues, finding a job, ESOL classes, education, access to public services and benefits. Email firstname.lastname@example.org or call 01223 655241.
- Barnardo’s Ukrainian Support Helpline: Children’s charity Barnardo’s has a Ukrainian Support Helpline open Monday–Friday 10am-8pm or Saturday 10am-3pm. Call freephone on 0800 148 8586 or email to email@example.com
- Support for those struggling to live independently: The charity and social enterprise P3 (People Potential Possibilities) is commissioned by Cambridgeshire County Council to help 18+ up to under 65s who need support with issues such as managing a tenancy, mental health support, housing advice, budgeting and tackling debt, accessing financial support, social and community groups, employment, education and training opportunities, or signposting you to other services. Please note, the council’s own visiting support service supports the over 65s in our district.
A range of free or special offers are also available for Ukrainian guests:
- Better Health Centre (Off-Peak) membership
- Bizbike Community E-bike Service free rides
- Free bikes and Cycling UK (digital-only membership)
- Free Laptops
- Library membership
- Free admission to National Trust properties
- Small Grants to help reduce social isolation for guests
We continue to be extremely grateful for your support of Ukrainian guests and thank you for taking the time to read this latest update.
Lead Cabinet Member for Communities
South Cambridgeshire District Council