Green bin collections suspended from Monday 13 December

Greater Cambridge Shared Waste News release – Wednesday 8 December 2021

Green bin collections suspended from Monday 13 December

Green bin collections across Cambridge City and South Cambridgeshire are being suspended from Monday (13 December) because of the number of drivers and loaders absent – particularly with Coronavirus or self-isolating.

Crews are working hard to complete rounds that are scheduled for the rest of this week but after Monday (13 December), green bin collections will be suspended and are planned to resume on Wednesday 12 January 2022 in line with the previously published Christmas schedule.

In addition to staff shortages due to COVID-related reasons (sickness and self-isolation), there is a continued national shortage of HGV drivers as well as a lack of agency staff because of demand for them elsewhere such as in supermarkets and at online delivery services.

The suspension will allow crews to concentrate on emptying black and blue bins during the festive period when more waste and recycling is traditionally generated. Back in the summer, when the green bin service was threatened, the Councils gave advance warning that collections could be disrupted due to the pandemic causing staff shortages. This has now been realised.

Steps had already been taken to try and deal with staff shortages. Since September, Greater Cambridge Shared Waste has appointed 11 new bin crew members during a near-constant recruitment campaign. Six existing refuse loaders are also currently going through a driver training programme. However, with 30 members of waste operations staff absent today (Wednesday 8 December) it is no longer possible to continue planning to empty green bins from next week.

Many other councils, both in Cambridgeshire and across the UK, have already been forced to suspend their garden waste collection service.

For those residents that are expecting their green bins to be emptied this week, the message is to put your bin out as normal. If it is not collected on your usual collection day, leave it out, and it will be emptied by the afternoon of Tuesday 14 December.

During the green bin suspension, the advice for garden waste is to store this in the green bin or in a plie in the garden, or home compost, until collections resume. If necessary, it can be taken to the household recycling centres at Milton or Thriplow. As always, residents are being encouraged to waste as little food as possible, so they have less to throw away. For this period only, residents who do have food waste are being asked to put it into the black bin. Changes are now being made to update the online bin collection calendars at and to reflect the suspension of green bin collections.

Head of Greater Cambridge Shared Waste, Bode Esan, said: “I really hope that residents will continue supporting our crews and understand that the decision to suspend green bin collections is not one that we have taken lightly. We have done everything we possibly can to keep all our collection services going, by working hard to cover for absences as well as recruiting new staff. However, we have reached the point where we can’t do this any longer and must prioritise emptying black and blue bins. Please help out our hard-working crews by storing any remaining garden waste and leaves from this autumn and minimise food waste  as much as possible over the coming weeks and the festive period in particular.”


For further information contact Tom Horn in South Cambridgeshire District Council’s communications team on or 07704 072 548

Further information:

At present, the collections will resume on Wednesday 12 January 2022 in line with the Christmas collection date changes. As the green bin collections would have turned turn to their usual 4-weekly cycle from w/b 27 December/3 January, the suspension is adding an extra two weeks to this, so residents will only be missing one green bin collection throughout the planned suspension. Residents are advised to check the websites for updates and for their collection days via the online calendar which have been updated to reflect this. If you have any other queries, please do not hesitate to get in touch.

For additional information, below is a copy of the bin collection dates changes over the festive period.

Usual collection dayRevised collection day
Fri 24 Dec 2021No change
Mon 27 Dec 2021Wed 29 Dec 2021
Tue 28 Dec 2021Thu 30 Dec 2021
Wed 29 Dec 2021Fri 31 Dec 2021
Thu 30 Dec 2021Tue 04 Jan 2022
Fri 31 Dec 2021Wed 05 Jan 2022
Mon 03 Jan 2022Thu 06 Jan 2022
Tue 04 Jan 2022Fri 07 Jan 2022
Wed 05 Jan 2022Sat 08 Jan 2022
Thu 06 Jan 2022Mon 10 Jan 2022
Fri 07 Jan 2022Tue 11 Jan 2022
Mon 10 Jan 2022Wed 12 Jan 2022
Tue 11 Jan 2022Thu 13 Jan 2022
Wed 12 Jan 2022Fri 14 Jan 2022
Thu 13 Jan 2022Sat 15 Jan 2022
Fri 14 Jan 2022Mon 17 Jan 2022
Mon 17 Jan 2022Tue 18 Jan 2022
Tue 18 Jan 2022Wed 19 Jan 2022
Wed 19 Jan 2022Thu 20 Jan 2022
Thu 20 Jan 2022Fri 21 Jan 2022
Fri 21 Jan 2022Sat 22 Jan 2022
Mon 24 Jan 2022Back to normal

New Ways to Contact South Cambs District Council

An update on contacting the Council

It’s usually easier to contact us online. You can do more online at a time to suit you. Did you know you can complete a short form to update your Council Tax bill if you’ve moved; report a change in your circumstances related to your Benefits; or report a missed bin collection? Just visit our website to do all of the above and more. You can also create a My South Cambs account, to see personalised information – such as your Council Tax payments or your Benefits account.

If you do need to call us, then please bear in mind that our Contact Centre has this month moved across to a single number for most Council services, which is 01954 713 000. This single number replaces the existing suite of 03450 numbers. This is easier for customers as there is now just one number to remember or look-up. It does not cost customers any more money in call charges than the previous 03450 number did. Please note that there are some exceptions to this new number, such as Building Control, Council house repairs or maintenance and out of hours numbers. Our Contact Us website page contains all the details.

We are also pleased to now offer residents who choose to call us a call back feature if call answering times are longer than usual. If the customer waits for five minutes to speak to us on the phone, the call back function will automatically be offered to them. Finally, we are also working on a webchat service so residents will be able to message us at their convenience online. We are working to make this service live in 2022, and further details will follow early next year.

Christmas Bin Collections

Christmas bin collection dates:

Usual collection dayRevised collection day
Friday 24 December 2021No change
Monday 27 December 2021Wednesday 29 December 2021
Tuesday 28 December 2021Thursday 30 December 2021
Wednesday 29 December 2021Friday 31 December 2021
Thursday 30 December 2021Tuesday 4 January 2022
Friday 31 December 2021Wednesday 5 January 2022
Monday 3 January 2022Thursday 6 January 2022
Tuesday 4 January 2022Friday 7 January 2022
Wednesday 5 January 2022Saturday 8 January 2022
Thursday 6 January 2022Monday 10 January 2022
Friday 7 January 2022Tuesday 11 January 2022

This weekend: Walk-in vaccine event at The Guildhall, Cambridge

The Guildhall in Cambridge’s Market Square will play host to a walk-in vaccination centre this coming weekend. Open from 10am to 6pm on Saturday 27 and Sunday 28 November, the CCG will be offering eligible people the chance to get COVID-19 vaccinations, including first doses, second doses and their booster (if it has been at least 182 days since their last vaccination). No appointment is required.

Eligible people aged 16+ can simply put on a mask and walk into the Guildhall to get their vaccination. The walk-in vaccination clinics are intended to provide the opportunity for as many people as possible to get vaccinated ahead of the festive season. You can find out more about where you can walk-in or book your COVID-19 vaccination by visiting

Universal Credit – Help and Support


Universal Credit: available support

Changes are being made to the Universal Credit system this month which will see the temporary £20 a week uplift to payments coming to an end. The uplift was introduced by the Government in response to the pandemic and ended on 6 October, when Universal Credit payments returned to their pre-pandemic levels. With that in mind, we thought it would be useful to set out the support that is available from us to residents who may be facing financial hardship.

Residents finding it difficult to transition back to previous Universal Credit payment levels should contact us as soon as possible so that we can discuss the support that we may be able to provide. There are a range of options for those struggling financially, including:

  • Discretionary Housing Payments which provide financial support towards housing costs. You can apply for these Discretionary Housing Payments here
  • The Council Tax Hardship Fund, which aims to provide support to those who are struggling financially because of the pandemic. You can apply for this Hardship Fund here
  • Support and advice from our Welfare and Money Maximisation Officer, Lucy Tompkins, who can be contacted via
  • Signposting to external support and advice agencies
  • Along with Cambridgeshire County Council and partners, we also still offer a one-off small payment to help with immediate food of fuel needs. Anyone needing that one-off help should email our communities team.

Email our Benefits team if you have specific questions or call 03450 450 061. Residents on Universal Credit can also seek financial advice and support via Citizens Advice. This should be accessed via a referral from their work coach at DWP Cambridge.

Cambridgeshire Chambers of Commerce invite you to a business lunch event

  View in browser   Contact South Cambs Business Support Team   Cambridgeshire Chambers of Commerce are hosting a lunch event next Wednesday and would like to offer you up to four free places to attend.

The event is for businesses in South Cambridgeshire that trade internationally or are considering it.

The event will take place at Holiday Inn Cambridge on Wednesday 29 September from 11.45am to 2.00pm.

A two-course lunch will be provided.

Speakers include: Vic Annells, Chief Executive, Cambridgeshire Chambers of Commerce
Adele Gritten, Business and Economic Development Team Leader at South Cambs District Council who will talk about the support available for South Cambs businesses
Karen Cash, International Trade Team Leader at Cambridgeshire Chambers of Commerce, who will advise on the latest changes for trading with Egypt, new international trade training courses being delivered by the Chamber and the services provided by the team including customs declarations, transit declarations, ATA Carnets, and export documentation. Karen will also be available to take any questions you may have.

To confirm your place, please email Sadie Parr with the names of who will be attending.     Business Support South Cambridgeshire District Council South Cambs Hall Cambourne Business Park Cambourne  CB23 6EA Facebook Twitter   LinkedIn Instagram     This email was sent to You received this email because you are registered with Business Support   Unsubscribe here   SendinBlue     © 2021 Business Support  

Afghan refugees: donations

Many South Cambridgeshire residents have been deeply moved by the events in Afghanistan and want to donate and help Afghan refugees relocating to the UK through the Government’s Afghan Locally Employed Support (LES) scheme. The District Council has advised that they have made three homes available for Afghan families relocating to the UK. These homes will be fully furnished and up to three months’ worth of food and essential supplies are provided to help the families start new lives. Their latest update can be found here, announcing our partnership with Cambridge City Council to provide wraparound support for the Afghan families.

At this time, The Council are unable to accept donations directly, but anyone who would like to donate their time, goods, or money can do so through the following national and local organisations:

  1. Cambridge Convoy Refugee Action Group
  2. Cambridge Ethnic Community Forum
  3. Distribute Aid

British Red Cross

Looking for work/training or education – South Cambs District Council have shared the following information.

Realising your potential

The WEA provides support and learning for people who facebarriers in returning to education, job search or work. We have extensive experience working with people facing multiple barriers and from all walks of life. We would love to work with you, to help you realise your personal and professional goals.

If you are not currently working or engaged in education/training and feel like you have lost some of your confidence since the pandemic started then we can support you to:

  • Rebuild your confidence and help you to recognise your potential.
  • Plan your next career move.
  • Move into job search if you are thinking about returning to the workplace.
  • Develop your CV and prepare for interviews.
  • Apply for further education and training.

If you are aged 15+, not currently working and feel that you ready to take that next step in your career, then please contact the WEA to discuss:-

Contact details

Tanis Paulin

Telephone: 07385463335

SCDC -Advice update on Covid precautions

As the Government’s cautious road-map out of lockdown continues, people’s health, safety and wellbeing remain of paramount importance. While infection and death rates are decreasing, transmission of Coronavirus is still an extremely serious threat and we all have a role to play in doing our utmost to stop its spread.

This can best be done by continuing to take precautions against catching or transmitting the virus and closely following the Government’s rules for each step of its COVID-19 Response Spring 2021 roadmap out of the current lockdown for England.

This means continuing to abide by the guidelines for social distancing by:

  • Washing your hands regularly and for at least 20 seconds;
  • Covering your face in enclosed spaces (especially where social distancing may be difficult and where you come into contact with people you do not normally meet);
  • Staying two metres apart where possible, or one metre with extra precautions in place.
  • It is also essential to stick to the rules around travel and holidaying.

Our Council team continues to provide essential services and support to the residents most in need in our district. They are working in conjunction with many dedicated volunteers who have played a crucial role in helping this work and we are immensely grateful to them.

Residents who need to carry on self-isolating during this time can rest assured that all the support previously available will continue, including financial help.

Our Reopening the High Street team is supporting local small to medium businesses as they reopen and work towards recovery. This includes helping them to carry out comprehensive COVID-19 risk assessments to keep customers and their workers safe; providing signage and aiding the implementation of the two-metre rule in the workplace; and advising on cleaning, handwashing and hygiene procedures in line with current guidance.

As more Government financial packages are announced for the business sector, our Business Support Team is also there to support the recovery and help struggling firms to access much-needed Government grants to address some of the financial impact of the lockdown and to fund recovery activities. We are also offering support and grant aid to local communities to get voluntary projects and services back on track after months of lockdown. 

Everyone across the district is working extremely hard to put plans into place for when affected services are able to gradually and safely welcome everyone back. Until then, please continue follow the guidelines to help protect the NHS and our families, friends and colleagues. By keeping infection rates low, we will all be able to get back to doing the things we love sooner. 

To access advice and support see

For more information on the Government guidelines in the COVID-19 Response Spring 2021 roadmap, see

Useful links:

Government Coronavirus restrictions:

South Cambridgeshire District Council Coronavirus information:

Information on financial support to self-isolate:

South Cambridgeshire District Council’s Reopening High Streets Safely Team:

Support for local businesses: